I realized the other day that the vibration motor in my iPhone 5s had gone out. Thankfully, my device was still covered under warranty. I set up an appointment to have it fixed at the nearest Apple store. I figured I’d go in and they’d just pop in a new motor. It is a simple repair according to iFixit. I backed my phone up one last time as a precaution. When I arrived at the store, it took no time to determine what was wrong.
What shocked me was that the Genius tech told me, “We’re just going to replace your whole phone. We’ll send the old one off to get repaired.” I was taken aback. This was a $20 part that should have taken all of five minutes to pop in. Instead, I got my phone completely replaced after just three months. As the new phone synced from my last iClould backup, I started thinking about what this means for the future of devices.
Bring Your Own Disposable
Most mobile devices are a wonder of space engineering. Cramming an extra long battery in with a vibrant color screen and enough storage to satisfy users is a challenge in any device. Making it small enough and light enough to hold in the palm of your hand is even more difficult. Compromises must be made. Devices today are held together as much by glue and adhesive as they are nuts and bolts and screws. Gaining access to a device to repair a broken part is becoming more and more impossible with each new generation.
I can still remember opening the case on my first PC to add a sound card and an Overdrive processor. It was a bit scary but led to a career in repairing computers. I’ve downright terrified to pop open an iPhone. The ribbon cables are so fragile that it doesn’t take much to render the phone unusable. Even Apple knows this. They are much more likely to have the repairs done in a separate facility rather than at the store. Other than screen replacements, the majority of broken parts result in a new phone being given to the customer. After all, it’s very easy to replace devices when the data is safe somewhere.
The Cloud Will Save It All
Use of cloud storage and backup is the key to the disposable device trend. If you tell me that I’m going to lose my laptop and all the data on it I’m going to get a little concerned. If you tell me that I’m going to lose my phone, I don’t mind as much thanks to the cloud backup I have configured. In the above case, my data was synced back to my phone as I shopped for a new screen protector. Just like a corporate system, data loss is the biggest concern on a device. Cloud storage is a lot like a roaming profile. I can sync that data back to a fresh device and keep going after a short interruption. Gone are the wasted hours of reinstallation of operating system and software.
Why repair devices when they can easily be replaced at little cost? Why should you pay someone to spend their time diagnosing a bad CPU or bad RAM when you can just unwrap a new mobile device, sync your profile and data, and move on with your project? The implications for PC repair techs are legion. As are the implications for manufacturers that create products that are easy to open and contain field replaceable parts.
Why go to all the extra effort of making a device that can be easily repaired if it’s much cheaper to just glue it together and recycle what parts you can after it breaks? Customers have already shown their propensity to upgrade devices with every new cycle each year. They’d rather buy everything new instead of upgrading the old to match. That means making the device field repairable (or upgradable) is extra cost you don’t need. Making devices that aren’t easily fixed in the field means you need to spend less of your budgets training people how to repair them. In fact, it’s just easier to have the customer send the device back to the manufacturing plant.
The cloud has enabled us to keep our data consistent between devices. While it has helped blur the lines between desktop and mobile device, it has also helped blur the lines tying people to a specific device. If I can have my phone or tablet replaced with almost no impact, I’m going to elect to have than done rather than finding replacement parts to keep the old one running just a bit longer. It also means that after pulling the useful parts out of those mildly broken devices that they will end up in the same landfill that analysts are saying will be filled with rejected desktop PCs.