I’m a storyteller. I realize this based on the fact that I tell them a lot. I’ve been told by a lot of people that I tell stories all the time. I’m okay with this. And a lot of the time I’m totally good at it. But one of the side effects of being someone that enjoys telling stories is that you recognize them in others and you start critiquing.
One of the more recent trends I’ve seen in product marketing revolves around stories. We’ve seen people telling all kinds of narratives about how disparate pieces of the puzzle fit together. It’s important because it frames the discussion for everyone. But I’ve also noticed some companies focus less on the framing story and more on the pieces. And it made me realize that’s a different kind of story.
Pieces and Parts
Merriam-Webster defines an anthology as a collection of selected literary pieces or passages or works of art or music. When I think of an anthology movie or video series, I think of a collection of disconnected stories around a framing device. Sometimes that device is as tenuous as a shared narrator, such as the Twilight Zone or Tales from the Crypt. That these series have been made into movies shows how well the format can be adapted to longer media.
Whereas a typical drama has a beginning, middle, and end that follows the same characters throughout the whole runtime, anthologies tend to have segments that focus on a specific piece that’s not necessarily connected to the rest. It doesn’t have to be connected because it’s a self-contained piece. The only connection to the rest of the story is the framing device.
If you’re brain is already working on how to extend this to technology, you’ve probably already equated the framing device to the usual “positioning statement” that’s given at the beginning of a presentation. Here’s the strategy or the vision for how we want to change the world. The individual pieces that the company makes are the parts of the anthology. They are the singular stories that tell the bigger narrative. Or at least they’re supposed to.
In the case of the Twilight Zone, there is no connection aside from Rod Serling telling us about the story. It’s like he’s reading them out of different books. On the opposite side of the spectrum is Pulp Fiction. This is probably the most beloved Quentin Tarantino movie. It’s a tightly-integrated anthology. All three stories are interwoven with each other. Even though they are three separate narratives they share the same characters and setting. Characters from the first story appear in the second and third. It feels like a real connected narrative.
The difference between Pulp Fiction and the Twilight Zone is pretty apparent. So too does the difference between companies that have tightly integrated the story for their individual pieces versus a company that has just put someone in front of the parts to tell you how it should all work together.
Discussion in the Details
When you’re deciding how to tell your product marketing story, ask yourself every once in a while “How does this tie into the big picture?” If it takes you more than ten seconds to answer that question yourself you’re on the road to an anthology series and not a cohesive story. Always refer back to the original statement. Frame your discussion along the lines of the basic premise of your story.
Think of it like writing paragraphs in middle school. Have a main idea and a couple of supporting details that refer back to the main idea. Always make sure you’re referring back to the main idea. If you don’t you need to evaluate what you’re trying to say. If you want a cohesive discussion you have to see the thread that ties everything together.
That’s not to say that every product marketing story needs to be tightly integrated and cohesive across everything. In fact, trying to tie some random piece of technology into the bigger story with a random framing device can feel stilted and out of place. It has to make sense in the narrative. Claiming you have a cohesive strategy for cloud storage is great when you add in telemetry and SD-WAN support. But if you try to pivot to talking about 5G and how it supports your cloud storage you’re not going to be able to tie that into anything without it feeling out of place.
Go back to the basics. Ask yourself what the story is. Don’t try to focus on the pieces. Focus instead on what you want to tell. Some of the best anthologies work because they have different storytellers contributing to the overall piece. If you have a story from a single storytelling you get some exciting integration. But if you have different ideas and visions working together you can come up with some really interesting discussions. Don’t sell your people’s ideas short. Just give them the direction they need to make it work.
Before anyone starts filling in the blanks about who the company in question might be, the answer is “all of them”. At some point or another, almost every company I’ve ever seen has failed at telling a good story about their technology. I don’t fault them for it. Marketing is hard. Making deep tech work for normal people is hard to do. I’m not trying to single any one company out. Instead, what I’m saying is that everyone needs to do a better job of telling the story. Focus on what you want to say. Figure out how to make your vision sound more like Infinity War and less like Twilight Zone. The more integrated your message, the less likely people are to focus on the parts they like the best to the detriment of the rest of the story.